How do I get hold of Customer Service?
Phone # 301-904-3683
We are available Monday-Friday 10-5pm EST if you want to talk to a real person. Please be aware, I am the sole creator and phone person, so if I don’t pick up immediately, please leave a message. We promise to return a call within 24 hours. (Business days only).
You can also email us at: info@northoakapothecary.com
Payment/ShippingPayment:
The credit cards/debit cards accepted (Visa, Mastercard, Discover). We also have PayPal Express upon checkout.
How is Sales Tax determined?
All Virginia orders will include % based upon location.
When will my order ship?
The NOA crew makes every effort to ship items within three business days. You will be contacted if there is any delay. If you really need them quickly we have other options available on checkout.
How much do I need to spend for free shipping?
Free shipping is available on all orders over $75. This does not include any sales tax. If you don’t want to commit to $75 don’t worry. We do have a flat $8 shipping rate for all orders under$75.
Shipping Costs
They can be high, yes, we certainly agree. That is why we are offering a flat rate shipping option. We search for the best option for shipping, while also offering quick delivery.
Refunds
Cancellation Policy
Please give us 24 hours notice if cancelling your order. NOA is a small company and we appreciate knowing as soon as possible if you have changed your mind. You can either notify via email or phone. We will confirm the cancellation by email.
Refunds
Due to the nature of our natural skin products, refunds or exchanges are only accepted on unused and unopened product within 5 days of receiving products. Please contact us via email (info@northoakapothecary.com) or phone (301-904-3683) Mon-Fri 10-5 EST. You, the customer, will be responsible for return shipping costs related to returns or exchanges.
Termination of Agreements
NOA has the right to terminate a transaction for any reason, at any time. We go out of our way to make our customer #1 and every effort will be made to create a great experience for you. So, please play nice and your returns will be exponential.
Where did the name North Oak Apothecary come from?
I grew up on a street named North Oak in a very small town in Indiana. That street built my foundation, I played hide & seek there, rode my bike everywhere, dug for worms for fishing, climbed trees and learned to love the outdoors. It just seemed fitting to build my business based upon my roots.
Are your products Vegan?
I do use Lanolin, Sheep wool fat, Beeswax & Goatmilk in some products. These are not considered true Vegan. However, if the product is Vegan, it will be designated on the boxes or labels.
Why do you use lye in your soap?
The short answer would be that without lye you would have body butter. On the label is designated as Sodium Hydroxide.
Lye binds to the oil molecules, this chemical reaction creates soap, however, there is no lye remaining in any bar of soap. The soaps are cured for a minimum of 4-6 weeks assuring a nice hard, long-lasting bar of soap. What is remaining is a luscious bubble rich bar.
Why am I choosing handmade soap?
Handmade soap is gentler on your skin. I Superfat (increase the oils) in my recipes. This increases the amount of moisturizing oils and butters you have in any bar. I try to use only natural coloring, clays, charcoals, herbs & plants in my soaps. However, I cannot dismiss the beauty Mica adds to a mixture. My soaps are made in small batches which gives us the opportunity to assure quality and freshness in each bar. Industrial made soaps are made in the thousands at a time using synthetic detergents, stabilizers, fragrances which can be harsh to your skin.
How can I make my soap last longer?
After using your soap, place on a soap saver. This will help your soap last longer. But, realistically, Handmade soaps last just as long as a “store” bar.